Terms of Service

By accessing or using MOOHOO™ AI STUDIO ("Platform", "we", "us", "our"), you confirm that you have read, understood, and agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and any other policies referenced herein.

If you do not agree to these Terms, you must not access or use the Platform.

MOOHOO™ AI STUDIO is currently operating in a public beta phase. During this period:

• Features, functionality, and availability may change, be modified, suspended, or discontinued at any time without prior notice.
• The Platform is provided on an "as is" and "as available" basis.
• We do not guarantee uninterrupted access, data retention, or error-free operation during beta.
• Founding Beta access is offered free of charge for up to 3 months from registration. Pricing after this period is as published on our Pricing page.

You must be at least 18 years of age to use the Platform. By registering, you represent and warrant that:

• You are 18 years or older.
• You have the legal capacity to enter into these Terms.
• Your use complies with all applicable local, national, and international laws and regulations.
• You are not located in a jurisdiction where the use of this Platform is prohibited.

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the confidentiality of your login credentials.
• Notify us immediately of any unauthorised access or suspected breach.
• Accept responsibility for all activity conducted under your account.

We reserve the right to suspend or terminate any account at our sole discretion, with or without notice, for any violation of these Terms.

You expressly acknowledge and agree that:

• You are solely responsible for reviewing, fact-checking, editing, and approving all generated content before it is published, shared, distributed, or used in any way.
• MOOHOO™ does not guarantee the accuracy, completeness, appropriateness, legality, or suitability of any generated content for your specific purpose.
• generated content must not be published without human review. You bear full responsibility for any content published under your account.
• You must ensure that all content you publish complies with applicable laws, does not infringe third-party intellectual property rights, is not defamatory or misleading, and meets platform community standards.
• MOOHOO™ shall not be held liable for any loss, damage, harm, legal action, or consequence arising from generated content produced by the Platform, whether or not that content was reviewed before use.
• You agree to indemnify MOOHOO™ from any claims arising from your use of generated content.

You agree not to use the Platform to:

• Violate any applicable law or regulation.
• Generate, publish, or distribute content that is false, misleading, defamatory, harassing, discriminatory, abusive, or illegal.
• Infringe on the intellectual property rights of any third party.
• Reverse engineer, decompile, disassemble, or attempt to replicate any part of the Platform.
• Scrape, extract, or copy system architecture, models, or proprietary logic.
• Upload or transmit malicious code, viruses, or disruptive software.
• Interfere with or disrupt the Platform's infrastructure, servers, or networks.
• Use the Platform to send spam, unsolicited communications, or engage in phishing.
• Use the Platform for any unlawful purpose including fraud or impersonation.
• Resell or sublicense access to the Platform without our express written permission.

Note: All platform architecture, models, reinforcement logic, scoring systems, workflow orchestration, and interface systems are proprietary intellectual property of MOOHOO™ AI STUDIO and protected under Australian and international IP law, including pending patent filings.

All rights, title, and interest in and to the following remain exclusively owned by MOOHOO™ AI STUDIO:

• Software architecture, source code, and platform systems
• models, algorithms, and orchestration logic
• Reinforcement systems, scoring models, and behavioural analytics
• Interface designs, user experience flows, and visual elements
• All brand names, logos, trademarks, and trade dress
• Written content, documentation, training materials

Patent Pending. MOOHOO™ is a registered trademark of James Edward Spencer. Unauthorised use, reproduction, or distribution of any MOOHOO™ intellectual property is strictly prohibited.

You retain full ownership of the original content you create. You grant MOOHOO™ a limited, non-exclusive, royalty-free licence to store, process, display, and analyse your content solely for the purpose of providing and improving the Platform's services.

When you create or publish content using the Platform:

• You represent that you have all necessary rights to publish that content.
• You are solely responsible for ensuring the content is legal, accurate, and appropriate.
• You agree not to publish content that violates third-party rights, applicable laws, or platform community standards.
• MOOHOO™ reserves the right to remove any content that violates these Terms.

Paid plans are available after the Founding Beta period. Where applicable:

• Subscription fees are billed in advance on a monthly or annual basis.
• All fees are stated in USD unless otherwise indicated.
• Payments are processed via secure third-party payment processors.
• Founding member rates are locked in for the life of your account, subject to continued subscription.
• We reserve the right to change pricing with at least 30 days' written notice to existing subscribers.
• Refunds are not available for partial billing periods unless required by applicable law.
• Failure to pay may result in suspension or termination of your account.

The Founding Beta provides free access to the Platform for up to 3 months from your registration date. At the conclusion of the beta period:

• Continued access will require a paid subscription.
• You will be notified in advance of the transition to paid plans.
• Features available during beta may differ from those available on paid plans.
• MOOHOO™ reserves the right to modify or end the beta program at any time.

The Platform does not provide:

• Financial, investment, or securities advice
• Legal advice
• Tax or accounting advice
• Medical or health advice

Any content generated by the Platform's tools is for general informational and marketing assistance purposes only. Always seek qualified professional advice for business, financial, or legal decisions.

Any future digital incentive or utility credit mechanisms, if implemented, are utility-based participation units and do not constitute financial instruments or securities offerings.

The Platform may integrate with or link to third-party services (e.g., social media platforms, email services, payment processors). MOOHOO™ is not responsible for:

• The availability, accuracy, or reliability of any third-party service.
• Any loss or damage arising from your use of third-party services.
• Changes to third-party APIs, policies, or features that may affect Platform functionality.

Your use of any third-party service is subject to that service's own terms and conditions.

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and processing of your data as described in that policy.

You agree to indemnify, defend, and hold harmless MOOHOO™, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Platform.
• Your violation of these Terms.
• Any content you create, publish, or distribute using the Platform.
• Your infringement of any third-party right.

We may suspend or terminate your access to the Platform at any time, with or without cause or notice, including if we believe you have violated these Terms.

You may close your account at any time by contacting us. Upon termination, your right to use the Platform ceases immediately. We may retain certain data as required by law or our Privacy Policy.

We reserve the right to update or modify these Terms at any time. We will notify registered users of material changes by email or in-platform notice at least 14 days before they take effect. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws, including the Australian Consumer Law.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall remain in full force.

These Terms, together with our Member Terms & Conditions, Privacy Policy, and Cookie Policy, constitute the entire agreement between you and MOOHOO™ relating to the Platform and supersede all prior agreements.

Members should also review the Member Terms & Conditions, which govern member-specific rights, obligations, account suspension, billing, and dispute resolution for registered members and Founding Members.

The following disclaimers apply specifically to the MooChat™ messaging feature and any business using MooChat™ to communicate with their customers:

• Generated Responses: Replies sent via MooChat™ may be generated by artificial intelligence. MOOHOO™ does not guarantee the accuracy, completeness, or appropriateness of any generated message. The business deploying MooChat™ remains solely responsible for all communications sent to their customers.
• Not Professional Advice: MooChat™ does not constitute and must not be used to deliver legal, medical, financial, psychological, or any other regulated professional advice. Businesses operating in regulated industries (e.g. healthcare, finance, legal) are responsible for ensuring their MooChat™ deployment complies with all applicable professional standards and regulations.
• Data Controller Responsibility: Businesses using MooChat™ are the data controllers of all customer conversation data collected through their deployment. They are solely responsible for providing appropriate privacy notices to their end customers and for complying with the Australian Privacy Act 1988, GDPR, and any other applicable data protection laws.
• Third-Party Messaging Platforms: MooChat™ integrations with WhatsApp, Instagram, Facebook Messenger, and other third-party platforms are subject to the terms and policies of those platforms. Businesses must obtain appropriate customer opt-in consent before sending automated messages. MOOHOO™ is not responsible for account suspension or restrictions imposed by third-party platforms due to policy violations by the business.
• Payment Processing: Any in-chat payment functionality is facilitated by third-party payment processors. MOOHOO™ is not a payment processor and is not responsible for payment disputes, chargebacks, processing failures, or financial losses arising from in-chat transactions.
• Referral Credits: Credits earned via the MooChat™ referral program are internal platform utility credits. They have no monetary value, are non-transferable, non-refundable, and cannot be exchanged for cash or any financial instrument.
• Service Availability (Beta): During the early access and beta phase, MooChat™ service availability is not guaranteed. Features, pricing, and functionality may change without notice. MOOHOO™ is not liable for any business loss arising from service interruptions during this period.