All products are still being shipped as quickly as possible, however please note that due to the current COVID-19 pandemic, shipping delays beyond our control may occur.

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If your order is going to be late for any reason, we'll do our best to let you know. If it's going to be really late, we'll make it up to you somehow, we promise.

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We appreciate your understanding at this time and we thank you for your patience. If you have any questions or concerns.
 

 

Tracked shipping is a flat-rate for all orders and is calculated on business days as follows:
 

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Any further queries regarding your order, please feel free to email us at orders@moohoo.com.

 

Returns

We want our customers to absolutely love your cosmetics! If an item is defective or incomplete, please contact us at orders@moohoo.com or call us on +61 413 762 109. For health and safety reasons, we will only be able to offer a refund or exchange on unused items. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account.

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If you were gifted a Moohoo product, we will need proof of purchase in the form of a receipt prior to a refund being issued.