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Frequently Asked Questions

  • How do I track my order?
    To check the status of your order, please visit your the email address you used to place the order for your order. The Tracking number will be located in your shipping and delivery notification emails. If you created a account, you have the option to log in to see your complete order history. If you haven’t received a tracking number, it means your order hasn’t shipped yet. It typically takes 1-2 days for orders to ship after you place the order, but occasionally due to high volume or bad weather, it takes our team a little longer to get them ready. Customer Care is happy to help if you have any questions or need further assistance to track your order. Contact us at +61 426 805 412 (Whatsapp or text) or by email at:
  • How can I know if my order has been placed?
    Upon placing your order online, will display a confirmation message right away on the website. You will also receive a summary and receipt via email. If you've created an account with us, your order will also be viewable on the site in the My Account area.
  • How do I cancel and order?
    Orders are processed as soon as you submit them and cannot be cancelled or modified. This allows you to receive your products as quickly as possible! If you need to return an order, please view our Returns Policy and Procedure.
  • How do I change my shipping address?
    You can change your address during the checkout process. If you have an account, you can also create, change and save your new address in your account profile. PLEASE NOTE: Once an order has been placed, we are unable to change the address as the order is immediately transferred to our warehouse for processing.
  • My promo code is not working.
    Please check that your order meets the minimum requirement for the promotion on offer and that the offer has not already expired, or in the case of multiple offers that they can be combined. Please contact our customer care team at: and we will be happy to assist with any further issues.
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